When your package leaves our warehouse, you will receive a shipping confirmation with the tracking number

It can take up to 2 days for the tracking to be updated.

Supported payment method on page is payment by credit card.

Unfortunately, an exchange of the returned product is not possible. After the package has been returned to us and checked, will make the reimbursement using the same means of payment as the initial transaction unless agreed upon otherwise. You can order the same item again.

We kindly ask you to send us a photo of the damaged items to info@kugy.eu. We will find a solution and try our best to resolve the problem in the best case for you.